Privacy Policy

CT Electrical Installations Ltd | Last updated: 22 February 2026

1. Who We Are

CT Electrical Installations Ltd ("we", "us", "our") is a registered electrical contracting company based in Dudley, West Midlands. We are committed to protecting and respecting your privacy.

Company Registration Number: 14875499
Registered Address: Unit 4 Darwin House, Dudley Innovation Centre, Kingswinford, DY6 7YB
Contact Email: [email protected]
Website: www.ct-elec.co.uk

For the purposes of UK data protection law, CT Electrical Installations Ltd is the data controller of your personal information.

2. What Personal Data We Collect

We may collect and process the following personal data about you:

2.1 Information You Provide to Us

Your name, email address, phone number, and any message content when you submit an enquiry via our contact form
Your address or location details when requesting a quote or booking a job
Any additional information you voluntarily provide when communicating with us by email or phone

2.2 Information Collected Automatically

Technical data including your IP address, browser type and version, time zone setting, browser plug-in types, operating system and platform
Usage data such as the pages you visit on our website, how long you spend on those pages, and the links you click
Cookie data — please see Section 6 (Cookies) for full details

3. How We Use Your Personal Data

We use your personal data for the following purposes and on the following legal bases under UK GDPR:

To respond to your enquiries and provide you with quotes or information about our services (Legal basis: Legitimate interests / Contract performance)
To carry out electrical work you have contracted us to perform (Legal basis: Contract performance)
To send you marketing communications about our services where you have consented or where we have a legitimate interest to do so (Legal basis: Consent / Legitimate interests)
To improve our website and services using analytics data (Legal basis: Legitimate interests)
To comply with our legal and regulatory obligations, including those under NICEIC and TrustMark registration requirements (Legal basis: Legal obligation)

4. Email Marketing

Where you have provided your email address and consented to receive marketing communications from us, we may send you information about our services, promotions, and updates.

You have the right to opt out of receiving marketing emails at any time by clicking the 'unsubscribe' link in any email we send, or by contacting us directly at [email protected]. We will process your opt-out request promptly.

We will never sell your email address or personal data to third parties for marketing purposes.

5. Who We Share Your Data With

We do not sell, trade, or rent your personal data to third parties. We may share your data with the following trusted parties only where necessary:

Google LLC — for website analytics via Google Analytics (see Section 6)
Email service providers — to manage and send communications on our behalf
NICEIC and TrustMark — as required by our registration and certification obligations
Legal or regulatory authorities — where we are required to disclose data by law or court order

Any third parties with whom we share your data are required to handle it securely and in accordance with UK data protection law.

6. Cookies

Our website uses cookies to improve your browsing experience and to help us understand how visitors use our site. A cookie is a small text file placed on your device when you visit a website.

6.1 Types of Cookies We Use

Essential cookies — necessary for the website to function properly
Analytics cookies — we use Google Analytics to collect information about how visitors use our website. This data is aggregated and anonymised.

6.2 Managing Cookies

You can control and manage cookies through your browser settings. For more information about cookies and how to manage them, visit www.aboutcookies.org.

For information on how Google uses data collected via Google Analytics, please visit: policies.google.com/privacy.

7. How Long We Keep Your Data

Enquiry and contact form data: retained for up to 2 years
Customer and job records: retained for up to 7 years following completion of work (HMRC requirement)
Marketing data: retained until you withdraw your consent or opt out
Website analytics data: up to 26 months (Google Analytics standard retention)

8. Your Rights Under UK GDPR

Under UK data protection law, you have the following rights:

Right of access — request a copy of the personal data we hold about you
Right to rectification — request correction of inaccurate or incomplete data
Right to erasure — request deletion of your personal data in certain circumstances
Right to restrict processing — ask us to restrict how we use your data
Right to data portability — receive your data in a structured, commonly used format
Right to object — object to processing where we rely on legitimate interests
Rights relating to automated decision-making — we do not use automated decision-making or profiling

To exercise any of these rights, contact us at [email protected]. We will respond within one calendar month.

9. Data Security

We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it against accidental loss, unauthorised access, disclosure, alteration, or destruction.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before providing any personal data.